How long will it take for my product to arrive?

For Online Orders, we ask you wait 28 days for delivery, however, if we have the product ready-made and in stock it will arrive sooner. Please contact us if you have and urgent requirement and we will do our best to meet it.

For all other orders we will confirm with you personally, the delivery time

How will I receive my order?

You will be emailed a dispatch note and then should receive your product within 2-3 working days in the UK by recorded delivery. Please note: recorded delivery requires a signature on receipt.

Where will we deliver to?

We will deliver to anywhere worldwide. If you are having difficulties ordering online, please contact us and we will organise an alternate method of payment: Banker’s Draft, Postal Order or by Cheque.

Will the wood unbend?

Untreated wood which is steam bent can be susceptible to unbending if it gets left in damp, wet environments.

At sixixis we know how much and in which direction the wood will go, so almost all of our designs are ‘tied-in’ in some way so you don’t have to worry about this. The designs that are not tied in are treated with a surface finish to help prevent the product from unbending. Certain products can only be used indoors, check out the product specifications for this information.

If you have any queries or concerns, please do not hesitate to contact us.

What finishes do you use?

We use natural oil and wax finishes on most of the products, but there are certain products that require a specialist finish guaranteeing that the product will last and retain its quality.

What happens if my product arrives broken, or starts to unbend?

Please report any damages or faults to us within 28 days of receipt of goods.

Any claim for damaged or defective goods can only be considered if the goods are returned to the sixixis workshop in their original packaging or similar suitable packaging to ensure sufficient protection in transit. Please write the reason for your return on an A4 piece of paper and enclose it in your parcel. Please note, we recommend that you use recorded delivery, as we cannot be held responsible for lost goods.

Who are Pay Pal?

sixixis have chosen Pay Pal as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about Pay Pal please visit their web site at: www.paypal.com

Is shopping on the Internet safe?

Communication between you, us and Pay Pal is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the Pay Pal server, they would not be able to read it. Encryption is used on all pages within the Pay Pal system, making Internet shopping as safe as possible.